WP Ticket Enterprise edition is a WordPress plugin which provides enterprise level multichannel service request management with performance and request analytics, custom reporting, and time tracking. WP Ticket Enterprise edition is part of the WP Ticket product family.
WP Ticket is offered in four editions; community, pro-lite, pro and enterprise. Each edition adds on more advanced functionality designed to meet support ticket management needs of organization of any size. WP Ticket Community edition is freely available at wordpress.org. All other editions are available for purchase at emdplugins.com
As one of the most advanced WordPress plugins ever developed for support ticket management, WP Ticket Enterprise comes with its own plugin design. The plugin design can be used to fully customize the plugin’s functionality and is sold separately. After importing its design, one can use WP App Studio(WPAS) Platform to regenerate the plugin’s code. WPAS ProDev API access is required and sold separately.
– Service request definition, categorization, and analysis
– Twitter’s Bootstrap based responsive interface supporting any device, any time
– Advanced collaboration for faster ticket resolutions including custom commenting system supporting both registered and unregistered users with best in class features such as private comments, latest comment contextual colloring, and many more
– Ability to assign responsibility to agents and managers, and monitor ticket resolution progress.
– Ability to monitor and analyze service performance and control service costs
– Role based content access for customers, agents and managers
– Enterprise level custom dashboard delivering advanced insight including built-in or custom request analytics reports.
– Advanced custom email notification system to keep customers and employees updated.
– Ability to use emails to create support requests
– Ability to create canned responses to facilitate faster ticket resolutions
Please visit the product page to learn more.